Shipping
First Class Royal Mail- £1.99- delivery approx. 1-3 working days after dispatch.
Orders placed before 12pm will be shipped the same day, all orders placed after - will go the next working day. While we endeavour to hold as much stock as possible, there are times when we sell out of a particular item and your order may take up to 3 weeks to get to you. Once you have ordered you will be notified of the time of despatch or any possible delay within 24 hours. If you need an item very quickly and can not wait, please email us for availablilty before placing order. Please make sure our message is not in your SPAM/Delete folder -we always send personal conmfirmation e-mail.
Royal Mail Special Delivery Next Day - This guarantees delivery to mainland UK addresses by 1pm the next working day, costs £6.99 (up to 2 kg. only).
Orders placed at the weekend and Bank Holidays are dispatched on the next working day.
International Delivery Charges
Valentina's boutique ship to Europe via Royal Mail Sign For Service (up to 2 kg), however you need to e-mail us, as the delivery cost is dependent upon the size and weight of your order and the destination country.
It is the customer’s responsibility to enter the correct delivery address at the time of ordering. If the item is returned to sender you will be charged again for re-delivery
Delivery Times
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Brand
|
Delivery Time
|
Order day
|
|
Elegant Moments
|
24 hours (in-stock items)
Out of stock items- 8 Working Days
|
Monday
(for out of stock items)
|
|
Roma of Hollywood |
24 hours (in-stock items)
Out of stock items- 9 Working Days
|
Monday
(for out of stock items)
|
|
Sensual Mystique |
24 hours (in-stock items)
Out of stock items- 15 Working Days
|
Monday Fortnightly
(for out of stock items)
|
* Delivery times are based on orders being placed on the specified order days.
Payment Methods
We accept all major credit cards, debit cards, through PayPal Express, Cheques, Postal Orders and Bank Transfer.
If you choose to pay through Paypal - the amount will be taken from your card instantly, even if item is out of stock.
Payment address is:
PO BOX 253
SHIPLEY
BD176WG
Postal Orders/Cheques:
- payable to Heavenly Nites LTD;
- don't forget to include the notification print out or item code when sending payment
- we can not be held responsible for postal orders/cheque lost in the post
Bank transfers/cheques:
- items will not be processed until after your payment has been received/ cleared (normally 4 - 7 working days)
There are no hidden fees - the price that you see is what you pay at the checkout
All transactions processed using 128 Bit secure server
Lost/Delayed Parcel
Royal Mail classify the parcel as lost after 15 working days within UK and 25 day overseas. Sorry we cannot gaurantee delivery times (unless the parcel is sent by Special Delivery Next Day Service) unfortunately it is out of our control. Please contact us if you haven't received your parcel after this time from our despatch notification.
Return Policy
If you are not happy with your purchase, please return it in its original undamaged packaging with labels intact and unsoiled within 7 days for an exchange or credit note or refund, but note only purchase price, postal price cannot be returned.
It must be free from the smell of smoke, perfume, or any other odour. It should be as it was when delivered to you. Lingerie without labels or that has been worn can not be returned. We don't accept returns on knickers, teddies, hosiery or thongs for hygiene reasons.
Please e-mails us before returning goods and wait for authorisation
For items returned postage will be responsibility of the customer and please include a receipt/ note with order number inside with returns.
We reserve the right to charge a 5% restocking fee for any cancelled or returned items +£1 per order.
As long as these conditions are met, we will happily offer a refund for the returned item.
Faulty lingerie Garments - all garments are thoroughly checked right through the manufacturing process and again checked by Valentina’s boutique prior to dispatch
If the return conditions are not met then the goods will be returned to you & no refund will be given.
Items returned for exchange will only be charged for redelivery
All credit and debit card payments are 100% secure through paypal/ Google card processing.
We reserve the right to cancel an order if it can not be fullfilled, for any reason, and will contact you immediately if this is the case.
All dear customer: Let us make our earth more green. We are TRY TO BE GREEN and will stop sent any paper invoices out. It will good for everyone and Make Our Earth More Green. But if you need a print receipt please request by sent a email or add note to you payment page, and we will sent the receipt with the item or email to you if the item has been ship out. Thank you for understanding.
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